PRIVACY POLICY

Last Updated: September 8, 2026

At Golden Balee LLC (“Golden Balee,” “we,” “us,” or “our”), we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you visit our website, request a quote, schedule or receive cleaning services, communicate with us, or otherwise interact with Golden Balee.

1. INFORMATION WE COLLECT

Depending on how you interact with Golden Balee, we may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Service address

  • City and ZIP code

  • Property type

  • Number of bedrooms and bathrooms

  • Cleaning preferences

  • Requested services

  • Appointment information

  • Special cleaning instructions

  • Information contained in communications with us

When necessary to perform a scheduled service, customers may also voluntarily provide access information such as gate instructions, lockbox information, door codes, or other property-access instructions.

Please provide only information reasonably necessary for us to perform the requested service.

2. INFORMATION COLLECTED AUTOMATICALLY

When you use our website, our website platform and service providers may automatically collect certain technical information, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages visited

  • Referring pages or websites

  • Date and time of visits

  • Website interactions

  • Approximate location derived from an IP address

This information may be collected through cookies and similar technologies.

3. HOW WE USE INFORMATION

We may use personal information to:

  • Respond to quote requests;

  • Prepare estimates;

  • Schedule and manage appointments;

  • Provide requested cleaning services;

  • Communicate about appointments and services;

  • Send confirmations, reminders, and service updates;

  • Process invoices and payments;

  • Provide customer support;

  • Maintain business and transaction records;

  • Improve our website and services;

  • Protect our customers, personnel, website, and business;

  • Prevent or investigate fraud, misuse, or security incidents;

  • Meet tax, accounting, insurance, and legal requirements; and

  • Carry out other purposes disclosed when the information is collected.

We seek to collect only information reasonably necessary for our business and services.

4. REQUEST A QUOTE FORMS

Information submitted through a Request a Quote form is used to understand your cleaning needs, contact you regarding your request, and prepare or communicate an estimate.

Submitting a quote request does not automatically confirm an appointment or create a service agreement.

Please do not include Social Security numbers, financial account information, medical information, passwords, or other unnecessary sensitive information in quote forms.

5. PROPERTY ACCESS INFORMATION

If you provide door codes, gate codes, lockbox instructions, keys, alarm information, or similar access information, Golden Balee will use that information only as reasonably necessary to coordinate and perform the requested service, maintain safety, resolve service-related issues, or comply with applicable law.

Customers should provide only the access information reasonably necessary for the scheduled service.

6. PAYMENT INFORMATION

Payments may be processed through independent third-party payment processors.

When payment is processed entirely through a third-party provider, Golden Balee does not intentionally collect or store complete credit or debit card numbers.

Payment processors may collect and process information according to their own privacy policies and terms.

7. COOKIES & ANALYTICS

Our website may use cookies and similar technologies that are necessary for website functionality, security, preferences, performance, analytics, or other disclosed purposes.

Third-party website, analytics, advertising, or technology providers may also use cookies or similar technologies when their services are enabled on our website.

Available cookie controls and choices may depend on the technology and services actually used by our website.

You may also be able to control certain cookies through your browser settings. Disabling cookies may affect website functionality.

8. HOW WE DISCLOSE INFORMATION

We may disclose personal information when reasonably necessary to operate Golden Balee and provide requested services, including to:

  • Website and hosting providers;

  • Scheduling or booking providers;

  • Payment processors;

  • Email, telephone, and communication providers;

  • Accounting and business-management providers;

  • Technology and security providers;

  • Personnel or contractors assigned to perform requested services;

  • Insurers, accountants, attorneys, and other professional advisers; and

  • Government authorities or other parties when required or permitted by law.

We may also disclose information when reasonably necessary to protect the safety, rights, property, or security of Golden Balee, our customers, our personnel, or others.

9. SALE OF PERSONAL INFORMATION

Golden Balee does not sell personal information for monetary consideration as part of its ordinary business operations.

Golden Balee does not sell sensitive personal information as part of its ordinary business operations.

If our practices materially change, we will update this Privacy Policy and provide notices, consent mechanisms, or choices required by applicable law.

10. MARKETING EMAILS

If you choose to receive promotional emails from Golden Balee, we may send information regarding services, promotions, offers, or company updates.

You may unsubscribe from promotional emails through the unsubscribe mechanism included in applicable marketing communications or by contacting us.

Requests to stop promotional communications will be handled in accordance with applicable law.

Appointment confirmations, invoices, responses to inquiries, scheduling information, and other transactional or service-related communications may still be sent when reasonably necessary.

11. TEXT MESSAGES

If Golden Balee offers SMS or text-message marketing, promotional text messages will be sent only when we have the consent required by applicable law.

Consent to receive marketing text messages is not a condition of purchasing cleaning services.

Customers may withdraw applicable marketing consent through the methods provided in the communication or by contacting Golden Balee.

Service-related texts, such as appointment communications requested or reasonably expected in connection with a service, may be treated differently from promotional marketing communications under applicable law.

Message and data rates may apply.

12. PHOTOS & SERVICE DOCUMENTATION

Golden Balee may take reasonable photographs before, during, or after a service when necessary for:

  • Condition documentation;

  • Quality control;

  • Verification of completed work;

  • Damage documentation; or

  • Resolution of customer concerns.

We will make reasonable efforts to avoid unnecessarily capturing sensitive personal information.

Identifiable photographs of a customer's private property will not intentionally be used for public advertising or marketing without appropriate permission.

13. DATA SECURITY

Golden Balee uses reasonable safeguards appropriate to the information we maintain.

However, no website, electronic transmission, device, or storage system can be guaranteed to be completely secure.

Customers should not send highly sensitive information through ordinary email, text messages, or website forms unless specifically requested through an appropriate method.

14. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

  • Provide services;

  • Complete transactions;

  • Maintain customer and business records;

  • Resolve disputes;

  • Prevent fraud;

  • Maintain security;

  • Meet tax, accounting, insurance, or legal requirements; and

  • Fulfill the purposes described in this Privacy Policy.

Information that is no longer reasonably necessary may be deleted, destroyed, or deidentified, subject to applicable legal and business requirements.

15. PRIVACY REQUESTS

Depending on applicable law, you may contact Golden Balee regarding personal information we maintain about you, including requests concerning access, correction, or deletion.

Certain information may need to be retained for legitimate business purposes or to satisfy legal, tax, accounting, fraud-prevention, insurance, contractual, or recordkeeping obligations.

Privacy requests may be submitted to:

goldenbalee@gmail.com

We may take reasonable steps to verify the identity and authority of a person submitting a request.

Where applicable law provides additional rights, Golden Balee will process eligible requests as required by that law.

16. TEXAS PRIVACY RIGHTS

The Texas Data Privacy and Security Act provides certain privacy rights when the Act applies to a business and its processing activities.

Certain small businesses may be exempt from many requirements of the Act. Golden Balee will comply with privacy requirements applicable to its business and data-processing activities.

Golden Balee will not sell sensitive personal data without consent where Texas law requires such consent.

Questions or eligible privacy requests may be submitted to:

goldenbalee@gmail.com

17. CHILDREN'S PRIVACY

Golden Balee's website and services are directed toward adults seeking residential or commercial cleaning services and are not directed toward children under 13.

We do not knowingly solicit personal information online from children under 13.

If we become aware that information from a child was collected in circumstances requiring parental consent or deletion, we will take appropriate steps consistent with applicable law.

18. THIRD-PARTY SERVICES

Our website may use or contain links to independent third-party websites, platforms, payment processors, scheduling systems, social networks, or other services.

Those third parties may process information under their own privacy policies and terms.

Golden Balee does not control the independent privacy practices of third parties.

19. BUSINESS TRANSFERS

If Golden Balee is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction as permitted by applicable law.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our services, website, technology, business practices, or applicable law.

When appropriate, the “Last Updated” date will be revised.

Material changes will be handled in accordance with applicable legal requirements.

21. CONTACT US

For questions about this Privacy Policy or Golden Balee's privacy practices, please contact:

Golden Balee LLC
Email: goldenbalee@gmail.com
Phone: 737-351-2777