TERMS & CONDITIONS

Last Updated: September 8, 2026

Welcome to Golden Balee LLC (“Golden Balee,” “we,” “us,” or “our”).

These Terms & Conditions apply to cleaning services provided by Golden Balee. By requesting or accepting a quote, booking or confirming an appointment, making a payment, or allowing our team to begin services, you acknowledge and agree to these Terms & Conditions.

Nothing in these Terms & Conditions is intended to waive or limit any consumer right or remedy that cannot legally be waived under applicable law.

1. SERVICES

Golden Balee provides residential and commercial cleaning services in Texas.

Services may include:

  • Essential Cleaning

  • Residential Cleaning

  • Recurring Cleaning

  • Move-In/Move-Out Cleaning

  • Commercial Cleaning

  • Optional add-on services

The exact scope of each cleaning will depend on the service selected, the condition of the property, the information provided by the customer, and any additional services agreed upon before or during the appointment.

Services not specifically included in the selected package may require an additional charge.

2. QUOTES & PRICING

Prices displayed on our website, social media, advertisements, or other marketing materials may be starting prices unless expressly stated otherwise.

Final pricing may depend on factors including:

  • Property size

  • Number of bedrooms and bathrooms

  • Condition of the property

  • Amount of buildup

  • Occupancy

  • Pets

  • Additional rooms or areas

  • Special cleaning requirements

  • Requested add-on services

  • Time and labor reasonably required to complete the service

Customers are responsible for providing accurate information when requesting a quote.

If our team arrives and determines that the property is materially larger, requires substantially more work, or is in a significantly different condition than described when the quote was provided, Golden Balee may revise the price or scope of service.

Whenever reasonably possible, the customer will be informed of additional charges before additional work is performed.

The customer may decline additional work that was not included in the originally agreed service.

3. TAXES

Applicable Texas state and local sales and use taxes are not included in quoted prices unless expressly stated otherwise.

Taxes required by applicable law will be added to the customer's invoice or total service charge.

4. BOOKINGS

Submitting a quote request does not guarantee or reserve an appointment.

An appointment is considered confirmed only after Golden Balee accepts and confirms the booking.

Appointment times may be provided as an estimated arrival time or arrival window.

We make reasonable efforts to arrive on time; however, previous appointments, traffic, weather, emergencies, and other circumstances outside our reasonable control may cause delays.

We will make reasonable efforts to notify customers of significant delays.

5. PAYMENTS

Customers agree to pay the total amount due for the services performed, including approved add-ons and applicable taxes.

Accepted payment methods and payment timing will be communicated during booking or invoicing.

Additional services requested by the customer during an appointment may result in additional charges.

Golden Balee will not charge for additional services that were not requested, authorized, or reasonably necessary to perform the agreed service.

6. CANCELLATIONS & RESCHEDULING

We understand that plans change.

Customers should provide at least 24 hours' notice when canceling or rescheduling an appointment.

Golden Balee may charge a disclosed cancellation or rescheduling fee for:

  • Cancellations made less than 24 hours before the appointment;

  • Same-day cancellations;

  • Failure to provide access to the property; or

  • Failure to appear or otherwise make the property available for a confirmed appointment.

Any applicable cancellation fee will be disclosed to the customer before booking or confirmation.

Golden Balee may waive cancellation fees at its discretion for emergencies or other reasonable circumstances.

Golden Balee may cancel or reschedule an appointment because of severe weather, emergencies, unsafe working conditions, employee illness or availability, vehicle issues, or circumstances outside our reasonable control.

If Golden Balee cancels an appointment, the customer will not be charged a cancellation fee.

Nothing in this cancellation policy limits any cancellation right provided to a consumer by applicable federal or Texas law.

7. ACCESS TO THE PROPERTY

Customers are responsible for providing safe and timely access to the property at the scheduled appointment time.

Access may be provided through:

  • Customer presence

  • Key

  • Lockbox

  • Door code

  • Concierge

  • Property manager

  • Another method agreed upon in advance

Customers are responsible for ensuring that any provided access instructions are accurate.

If our team cannot enter the property within a reasonable period after arrival, the appointment may be treated as a late cancellation.

8. KEYS, CODES & ALARM SYSTEMS

If the customer provides a key, access code, gate code, or alarm instructions, the customer authorizes Golden Balee and its assigned personnel to use that information solely for purposes reasonably related to providing the scheduled service.

Customers should notify Golden Balee of active alarm systems before the appointment.

Golden Balee is not responsible for alarm charges resulting from incorrect, incomplete, or outdated instructions provided by the customer, except to the extent caused by Golden Balee's own wrongful conduct.

9. UTILITIES

The property must have functioning electricity, running water, and reasonable lighting unless otherwise agreed in advance.

If necessary utilities are unavailable and prevent our team from safely or reasonably completing the service, Golden Balee may discontinue or reschedule the appointment.

10. PETS

We welcome pet-friendly homes; however, customers must notify Golden Balee of pets located at the property.

Animals that may interfere with cleaning or create a safety concern should be safely secured during the appointment.

Customers remain responsible for supervising or securing their pets.

Golden Balee is not responsible for a pet escaping when the customer has failed to disclose or appropriately secure the animal, except to the extent caused by Golden Balee's negligence or other liability that cannot legally be excluded.

11. VALUABLE & FRAGILE ITEMS

Customers should secure or identify:

  • Cash

  • Jewelry

  • Important documents

  • Medications

  • Collectibles

  • Antiques

  • Artwork

  • Sentimental items

  • Extremely fragile items

  • Other high-value personal property

Customers should inform Golden Balee before service of items or surfaces requiring special handling.

Our team may decline to clean or move an item if we reasonably believe doing so could damage the item, surrounding property, or create a safety risk.

12. DELICATE & SPECIALTY SURFACES

Customers are responsible for notifying Golden Balee of specialty materials or surfaces requiring manufacturer-specific care.

These may include:

  • Natural stone

  • Marble

  • Granite

  • Quartz

  • Specialty wood

  • Unsealed surfaces

  • Antique finishes

  • Specialty metals

  • Stainless steel

  • Specialty flooring

  • Custom cabinetry

  • Specialty appliances

Golden Balee will use reasonable care and appropriate cleaning methods based on the information reasonably available to us.

We may decline to use a particular chemical or cleaning method if we believe it may damage a surface.

13. MOVING FURNITURE & HEAVY ITEMS

Our team is not required to move heavy furniture, appliances, electronics, or other items that may create a safety or damage risk.

Areas underneath or behind items that cannot safely be moved may not be cleaned.

Customers who want specific areas accessible should move heavy or fragile items before the appointment.

14. DAMAGE & BREAKAGE

Golden Balee takes reasonable care while working in each customer's property.

Customers are encouraged to inspect the property after service and report suspected damage or breakage as soon as reasonably possible, preferably within 24 hours, so the matter can be investigated promptly.

When possible, customers should provide photographs and relevant information regarding the reported damage.

Golden Balee will review reported incidents individually.

Golden Balee is generally not responsible for damage caused by:

  • Normal wear and tear;

  • Pre-existing damage;

  • Deteriorated materials or surfaces;

  • Loose or improperly installed fixtures;

  • Unstable furniture;

  • Defective items;

  • Improperly secured property; or

  • Conditions that were not reasonably apparent before cleaning.

Nothing in this section eliminates or restricts liability or consumer rights that cannot legally be excluded or limited.

15. CLEANING RESULTS

Cleaning results vary based on the age, condition, material, previous maintenance, and amount of buildup present at the property.

Golden Balee does not guarantee complete removal of:

  • Permanent stains

  • Discoloration

  • Rust

  • Hard-water damage

  • Mold staining

  • Damaged grout

  • Etching

  • Permanent odors

  • Worn finishes

  • Pre-existing damage

Some conditions require restoration, repair, remediation, or specialty services rather than standard cleaning.

16. SATISFACTION & RE-CLEAN POLICY

Clean to Shine means we want customers to be satisfied with the areas included in their booked service.

If a customer believes an area included in the agreed scope was missed or was not reasonably cleaned according to the selected service, the customer should contact Golden Balee within 24 hours after completion of service.

When appropriate, Golden Balee may arrange a reasonable touch-up or re-clean of the affected area.

This re-clean policy applies only to areas included in the original service and does not cover:

  • Additional services not purchased;

  • Permanent stains or damage;

  • Areas the team could not safely access;

  • Conditions outside the reasonable scope of cleaning; or

  • Areas altered or soiled after our team completed service.

The 24-hour period relates to Golden Balee's complimentary re-clean policy and does not waive or shorten any legal right that cannot lawfully be limited.

17. MOVE-IN / MOVE-OUT CLEANING

Move-In/Move-Out Cleaning is based on the condition of the property and the agreed scope of service.

Unless specifically agreed otherwise, Golden Balee does not guarantee:

  • Return of a security deposit;

  • Landlord approval;

  • Property-management approval;

  • Real-estate inspection results;

  • Buyer or seller approval; or

  • Compliance with requirements imposed by a third party.

Customers should provide any landlord, property manager, realtor, or inspection cleaning checklist before service when they expect Golden Balee to address those requirements.

Additional services outside the agreed scope may result in additional charges.

18. PERSONAL PROPERTY LEFT AT MOVE-OUT

Golden Balee is not responsible for deciding whether personal property left at a Move-Out Cleaning should be discarded.

Customers should remove unwanted property before the cleaning appointment or provide clear instructions regarding items they authorize us to discard.

Our team may refuse to dispose of items that are heavy, hazardous, prohibited, or outside the scope of ordinary household trash.

19. UNSAFE OR UNSANITARY CONDITIONS

Golden Balee may refuse, suspend, or discontinue service if our team reasonably determines that conditions present a health or safety risk.

Examples include:

  • Human or animal waste beyond ordinary household cleaning;

  • Blood or bodily fluids;

  • Needles or sharps;

  • Hazardous chemicals;

  • Suspected hazardous materials;

  • Active or severe pest infestations;

  • Dangerous animals;

  • Exposed electrical hazards;

  • Structural hazards;

  • Illegal substances or activities;

  • Weapons that create an unsafe working condition; or

  • Any other condition reasonably considered unsafe.

Specialized biohazard, mold remediation, pest-control, hazardous-material removal, or similar remediation services are not included unless expressly agreed to in writing and legally permitted.

20. RIGHT TO REFUSE OR STOP SERVICE

Golden Balee reserves the right to refuse or discontinue service when a customer, occupant, guest, or other individual engages in threatening, abusive, discriminatory, harassing, sexually inappropriate, or unsafe behavior toward our team.

Our personnel may leave the property immediately when they reasonably believe their health or safety is at risk.

21. PHOTOGRAPHS & SERVICE DOCUMENTATION

Golden Balee may take reasonable photographs before, during, or after a service for:

  • Condition documentation;

  • Quality control;

  • Verification of completed work;

  • Damage documentation; or

  • Resolution of customer concerns.

Golden Balee will make reasonable efforts to avoid capturing sensitive personal information.

Photos containing identifiable personal information or identifying details of a customer's property will not be used for public advertising or marketing without appropriate permission.

22. CUSTOMER REQUESTS DURING SERVICE

Customers may request additional services during an appointment.

Our team may perform those services only if time, safety, staffing, and the scope of work reasonably allow.

Additional services may result in additional charges, which should be communicated and authorized before the additional work is performed whenever reasonably possible.

23. TIPS

Tips are optional and are never required as a condition of receiving service.

24. SERVICE LIMITATIONS

Unless specifically included in writing, Golden Balee does not provide:

  • Biohazard remediation;

  • Mold remediation;

  • Pest extermination;

  • Hazardous-material removal;

  • Construction or repair services;

  • Exterior work requiring unsafe heights;

  • Heavy furniture or appliance moving; or

  • Other specialized services outside the ordinary scope of professional cleaning.

25. EVENTS BEYOND OUR REASONABLE CONTROL

Golden Balee will not be considered in breach of these Terms for reasonable delays or inability to perform caused by events beyond our reasonable control, including severe weather, natural disasters, road closures, government orders, utility failures, emergencies, or similar circumstances.

When reasonably possible, we will communicate with the customer and attempt to reschedule affected services.

26. CONSUMER RIGHTS

Nothing in these Terms & Conditions is intended to waive, restrict, or eliminate rights or remedies provided to consumers under applicable Texas or federal law when those rights cannot legally be waived.

Certain consumer transactions entered into following an in-person solicitation away from Golden Balee's place of business may be subject to additional cancellation rights under applicable law.

When such laws apply, Golden Balee will provide any notices or cancellation rights required by law.

27. GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Texas, without limiting any consumer protection that applicable law requires.

28. SEVERABILITY

If any provision of these Terms & Conditions is determined by a court of competent jurisdiction to be invalid or unenforceable, that provision will be interpreted or limited to the extent permitted by law.

The remaining provisions will continue in effect to the extent permitted by law.

29. CHANGES TO THESE TERMS

Golden Balee may update these Terms & Conditions periodically.

The Terms applicable to a particular service will generally be the version presented or made available to the customer when the service was booked, except where applicable law requires otherwise.

30. CONTACT US

Questions regarding these Terms & Conditions or your cleaning service may be directed to:

Golden Balee LLC
Email: goldenbalee@gmail.com
Phone: 737-351-2777

Clean to Shine.