REFUND & CANCELLATION POLICY

Last Updated: September 8, 2026

At Golden Balee LLC, we understand that plans can change. Our goal is to maintain a fair and transparent cancellation and refund policy while protecting the time reserved specifically for each customer.

CANCELLATIONS & RESCHEDULING

Customers may cancel or reschedule a confirmed cleaning appointment by contacting Golden Balee.

We kindly ask that cancellations or rescheduling requests be made at least 24 hours before the scheduled appointment.

Our standard cancellation fees are:

  • 24 hours or more before the appointment: No cancellation fee.

  • Less than 24 hours before the appointment: $50 cancellation or rescheduling fee.

  • Same-day cancellation: $75 cancellation or rescheduling fee.

  • No-show or customer-caused inability to access the property: $75 fee.

These fees are intended to compensate Golden Balee for appointment time that was specifically reserved for the customer and may no longer reasonably be available for another booking.

Applicable cancellation fees will be disclosed to the customer before the booking is confirmed.

These cancellation fees do not apply when prohibited by law or when a customer properly exercises a cancellation right provided by applicable law.

PREPAID SERVICES

If a cleaning service has been paid in advance and the customer cancels at least 24 hours before the scheduled appointment, the amount paid for services not yet performed will generally be eligible for a refund.

For cancellations made less than 24 hours before the appointment, the applicable cancellation fee may be deducted from the amount otherwise refundable.

For same-day cancellations, no-shows, or customer-caused inability to access the property, the applicable $75 fee may be deducted from the amount otherwise refundable.

Any remaining refundable balance will be returned according to this policy.

Nothing in this section limits any cancellation or refund right provided by applicable law.

SERVICES ALREADY COMPLETED

Because cleaning services cannot be returned once performed, payments for services that have been substantially completed are generally not refundable solely because a customer changes their mind.

This provision does not affect Golden Balee's Satisfaction & Re-Clean Policy or any rights or remedies available to the customer under applicable law.

SATISFACTION & RE-CLEAN POLICY

Your satisfaction matters to us.

If you believe an area included in your booked cleaning service was missed or was not reasonably cleaned according to the agreed scope of service, please contact Golden Balee within 24 hours after completion of the service.

When appropriate, Golden Balee will review the concern and may arrange a complimentary touch-up or re-clean of the affected area.

Whenever reasonably possible, customers should provide photographs showing the area of concern.

The complimentary re-clean policy applies only to areas included in the original booked service.

It does not apply to:

  • Additional services that were not purchased;

  • Permanent stains or discoloration;

  • Pre-existing damage;

  • Areas that could not safely or reasonably be accessed;

  • Conditions requiring restoration, repair, remediation, or specialized services; or

  • Areas that were altered, used, or soiled after our team completed the service.

The 24-hour notification period applies only to Golden Balee's complimentary re-clean policy. It does not waive, shorten, or restrict any legal right or remedy that cannot lawfully be limited.

REFUNDS AFTER A COMPLETED SERVICE

Golden Balee generally provides an opportunity to address eligible cleaning concerns through our complimentary re-clean policy before considering a discretionary refund.

Depending on the circumstances, Golden Balee may determine that a partial refund, full refund, service credit, or another reasonable resolution is appropriate.

Nothing in this policy limits any refund, remedy, warranty, or consumer right required by applicable law.

INCOMPLETE SERVICES

If Golden Balee is unable to complete a service because of circumstances within our reasonable control, we will review the situation and may provide an appropriate partial refund, service credit, or rescheduled service based on the portion of the service that was not completed.

If a service cannot reasonably or safely be completed because of conditions at the property, including unavailable utilities, unsafe conditions, undisclosed hazards, inability to access required areas, or other circumstances outside Golden Balee's reasonable control, any refund or applicable charge will be determined based on the circumstances and this policy.

NO-SHOW & PROPERTY ACCESS

Customers are responsible for ensuring that Golden Balee can safely access the property at the scheduled service time.

If our team arrives and cannot access the property because the customer is unavailable, access instructions supplied by the customer are incorrect, a gate or door cannot be opened, or another circumstance reasonably within the customer's control prevents entry, the appointment may be treated as a no-show or lockout.

A $75 fee may apply.

The fee will not apply when Golden Balee is responsible for the inability to access or when charging the fee would otherwise be prohibited by applicable law.

Customers should notify Golden Balee as soon as reasonably possible if access instructions change before an appointment.

CANCELLATIONS BY GOLDEN BALEE

Golden Balee may occasionally need to cancel or reschedule an appointment because of severe weather, emergencies, employee illness or availability, unsafe conditions, vehicle issues, or other circumstances outside our reasonable control.

If Golden Balee cancels an appointment before service is performed and the customer has prepaid, the customer may choose, when reasonably available, to:

  • Reschedule the service;

  • Receive a service credit; or

  • Receive a refund of the amount paid for the service that was not performed.

Customers will not be charged a cancellation fee when Golden Balee cancels the appointment.

EMERGENCIES

We understand that unexpected emergencies happen.

Golden Balee may waive a cancellation or rescheduling fee at our discretion when reasonable circumstances prevent a customer from keeping an appointment.

A waiver in one situation does not modify this policy for future appointments.

DUPLICATE OR INCORRECT CHARGES

If you believe you were charged incorrectly or charged more than once for the same service, please contact Golden Balee as soon as reasonably possible.

We will review the transaction and correct verified billing errors.

REFUND PROCESSING

Approved refunds will generally be issued to the original payment method when reasonably possible.

Processing times may vary depending on the customer's bank, credit card company, payment processor, or financial institution.

Golden Balee does not control the time required by a financial institution or payment processor to post an approved refund.

LEGALLY REQUIRED CANCELLATION RIGHTS

Nothing in this policy is intended to waive, restrict, or eliminate any cancellation, refund, warranty, or consumer-protection right that cannot legally be waived.

Certain transactions entered into at a customer's residence or at certain locations away from Golden Balee's regular place of business may qualify for additional cancellation rights under applicable Texas or federal law.

When a transaction is subject to a legally required cooling-off or cancellation period, the customer's applicable statutory cancellation rights will control over any conflicting provision of this policy, and Golden Balee will provide any notices, forms, refunds, or other rights required by applicable law.

CONTACT US

To cancel or reschedule an appointment, report a service concern, or request review of a refund, please contact:

Golden Balee LLC
Email: goldenbalee@gmail.com
Phone: 737-351-2777

Please include your name, scheduled service date, and a brief description of your request.

Golden Balee — Clean to Shine.